FAQ | Florango

Do you offer gift wrapping services?

Yes, we provide exquisite gift wrapping services to complement the elegance of our curated gifts, ensuring they arrive beautifully presented and ready to impress.
Do you offer bulk ordering discounts for corporate clients?

Yes, we provide special discounts and tailored gifting solutions for corporate clients looking to impress their employees, clients, or partners with our premium offerings. Contact our corporate gifting team for more information.
What types of occasions do you cater to?

Florango specializes in gifting solutions for a wide range of occasions, including weddings, birthdays, anniversaries, festivals, and corporate events.
What if I need assistance outside of business hours?

Our dedicated customer service team is available 24/7 to assist you with any queries or concerns, ensuring that your gifting experience with Florango is always seamless and enjoyable.
Can I cancel or modify my order after it has been placed?

We understand that plans may change. Please contact our customer service team as soon as possible to request any modifications or cancellations to your order. Kindly note that orders already in the processing stage may not be eligible for changes.
What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards, net banking, and mobile wallets, to ensure a hassle-free transaction experience.
Do you ship internationally?

Yes, we proudly serve an international clientele, ensuring that our exquisite gifts reach you no matter where you are in the world.
Can I include a personalized message with my gift?

Absolutely! You can add a heartfelt message or special note to your gift during the checkout process, adding a personal touch to your thoughtful gesture.
Are your products eco-friendly and sustainable?

At Florango, we are committed to environmental responsibility. Our products are sourced and crafted with sustainability in mind, ensuring minimal environmental impact without compromising on quality or style.
What is your return and exchange policy?

We strive for 100% customer satisfaction. If for any reason you are not completely satisfied with your purchase, please contact our customer service team within [X] days of receiving your order for assistance with returns or exchanges.
Do you offer same-day delivery?

While same-day delivery may be available for select products and locations, we recommend placing your order in advance to ensure timely delivery, especially for customized gifts.
How can I stay updated on new products and promotions?

Stay connected with us through our website and social media channels to receive the latest updates on new product launches, special promotions, and exclusive offers. Sign up for our newsletter to ensure you never miss out on exciting opportunities.
Can I customize my gift according to specific preferences?

Absolutely! We offer personalized and bespoke gifting options tailored to your individual tastes and requirements.